Qwest Open Issues Table

Qwest Open Issues
Last Updated by Jennifer, June 7, 2002
Open Issues		Contact	Status	Last Update	Notes
1	303-497-2200	Jackie	Open	3/01/02	Teresa is working Holly Bush and David
		Jackie		1/25/02	Teresa is working with MCI and Holly Bush (Kathy Chamberland left!)
		Jackie		1/4/02	Judy and Kathy Chamberlin are working on this
				9/14/01	Judy will check with Kathy Chamberlain
				7/27/01	303-497-2200 - Jackie to follow up with Debbie on status
				6/29/01	Jackie has sent to Kathy Chamberlain - in progress
				06/01/01	Jackie will check on DEX listing with Debbie
				04/27/01	Past Due balance needs to be identified. -- Done Judy will get more information on dates -- Done
2	Qwest Directory Issue	Judy	Open	3/01/02	Judy needs to talk to Holly and David
3	PRI	Judy	Open	3/22/02	Pending Invoice
	Closed Issues	Contact	Status	Last Update	Notes
4	OC3 Alarm 303-E44-5245		Closed	11/1/00
				10/00	Alarm light disabled by Qwest technician.
		Frank		8/31/00	Belinda will send copy of cancel order to try and clarify that we did indeed cancel the line and get the cancellation moved to the technical database at Qwest as well -- done
		Deneen/Jackie		8/31/00	Referred to Kathy Chamberlain to verify disconnect order completed through entire system. Maybe dealing with a diff circuit. Need to confirm the circuit # that was on the card with the light.
		Meeting at NCAR		8/25/00	Left message for Bill to ? Status on alarm light. Scot out till 8-26. (Scot 497-1299)
		Meeting at Trios		8/25/00	Deneen will ask Bill Lewis to contact Scot or Marla. Belinda will ask Judy to have Bill contact Scot or NETS staff.
		Belinda - email to Deneen		8/10/00	Belinda forwarded Scot's message to Deneen.
		Email from Scot to Belinda		8/9/00	Scot says the alarm light is still on. He will talk to Deneen about this.
		Email from Belinda to Scot		8/9/00	Belinda sent email to Scot to confirm this is complete
		Phone call from Deneen to Belinda		8/7/00	Deneen says Bill Lewis worked on this and it should be complete.
					Alarm light for OC# still on. Disc# D00192239 dd 6-9.
5	Set up Next Conference Call		Closed	8/31/00
		Belinda		8/31/00	Next meeting set up and held.
		Email from Ed		8/3/00
		Email from Belinda to qwest@ucar.edu		8/1/00	Ed says that he and Jackie are available. Deneen will be on vacation.
6	Meeting with Qwest Federal and Qwest State		Closed	10/16/00
				10/16/00	Met with both teams. Very productive and successful meeting.
		Marla		8/25/00	Marla to work with team players to schedule a meeting.
		Meeting at Trios			Marla will get contact name of Qwest state team.
					Belinda scheduled meeting for 8/25/00 - 2:00 and sent email to qwest@ucar.edu
7	Mega Central Installation Status 24/OBGL/516201//ACSO		Closed	12/8/00
		Marla		12/8/00	Order canceled by UCAR for technical security reasons.
		Deneen		8/31/00	Waiting for response from Marla - We are going to cancel this order.
		Meeting at Trios		8/10/00	Marla to discuss options with CU Denver and get back to Qwest with decision.
		Belinda called Deneen		8/9/00	Deneen and Qwest Technical contact need to talk to NCAR technical contact. They will contact Marla and Scot.
		Belinda -email to Deneen		8/8/00	We do not have MegaCentral service and we only want to start with 3MB.
		Email from Deneen		8/7/00	Deneen says that we already have Megacentral service. Working on increasing to 6MB.
		Belinda -email to Deneen		8/4/00	Belinda sent email that we have not requested an increase to 6MB.
		Email from Deneen		8/3/00	Deneen has requested an increase in bandwidth from 3mbs to 6mbs. Request complete on 8/1/00.
8	Distance Charges on PRIs		Closed	12/8/00
				12/8/00	Will charge for Boulder Main but won't physically. Marla to issue modified PO -- Done
		Marla/Ed		11/1/00	Marla will issue PO to move circuits to Table Mesa CO -- DONE Ed will send clean quote to attach to PO -- DONE
		Scot/Marla		11/1/00	NCAR want to move the circuits. How do we proceed?
		Ed		9/29/00	Ed provided pricing to move PRIs to Table Mesa CO. UCAR will decide whether to move or not.
		Deneen/Jackie		8/31/00	We are in process of collecting the data needed to process this request. Should have update by mid September.
		Meeting at Trios		8/25/00	Verified LNP is possible at no charge. Customer needs to provide QWEST with the specific numbers to be ported. Ed needs to confirm there are facilities already running from 1850 Tablemesa to Tablemesa CO for customer.
		Email from Deneen		8/3/00	Qwest asked if we are willing to change the phone number. We said No. Qwest will do more research.
					Deneen is waiting for an answer on removing the distance charges for the PRI service.
					Customer wants to move PRI from Boulder CO to Tablemesa CO to eliminate distance charges.
9	Jeffco Address Change TLS 303-D08-0010		Closed	3/23/01
		Deneen/Jackie		8/31/00	Complete. Irrelevant at this time. Interprise can not make changes to this account because of the product TLS being discontinued. It would take disconnecting and new order to make change to service address, and we can't process new orders for a discontinued product.
		Meeting at Trios		8/10/00	Deneen will check on this.
		Email from Deneen		8/3/00	Deneen has discussed with Interprise group. Still not resolved. Deneen is escalating.
					Broomfield changed the address.
10	Jeffco Billing Change TLS 303-D08-0010		Closed	3/23/01
		Deneen/Jackie	Pending Credit on last invoice.		Close. Irrelevant Same status as #4 above.
		Phone call from Deneen		8/7/00	Deneen says that it would be too difficult to make this change. We will see the credit when this account is closed.
		Email from Deneen		8/3/00	Deneen has discussed with Interprise group. Still not resolved. Deneen is escalating.
					Customer wants contract pricing on TLS.
11	Missing invoice for OC3 303-H87-0002-804		Closed	2/23/01
		Jackie		11/1/00	Checking with Kathy C FSC and her Manager for a status, and possible credit amount.
		Jackie		8/31/00	We are in process of reviewing invoice for errors, and determining any credits that may be due.
		Meeting at Trios		8/25/00	Invoice received. Checking on discrepancies on invoice pricing.
		Phone call from Deneen		8/7/00	We should receive invoice any day.
		Email from Deneen		8/3/00	Kathy is working on this
					Kathy is working on the credits for PRI service.
12	TLS conversion to CRS 303-D08-0010-805		Closed
				4/27/01	Remove TLS gear at both locations
				12/8/00	Belinda will email T1 circuit number (K-303-530-3157-614H)-- Done CRS active 3/14/01. 2/28/01 due date. Need to confirm VPI/VCI number. Need to cancel Jeffco TLS and T1. (4/16/01) Marla will verify modified PO status -- DONE Scot will verify 1010 SM capability -- DONE Have technical CRS solution. Per Ed delivery date of late February/March 2001. Frank will schedule a technical meeting at Jeffco.
		Frank/Marla		11/1/00	Update from Frank -- Still needs to confirm TLS configuration to determine fiber availability at Jeffco -- DONE, fiber availability confirmed Marla will compare new costs to original PO -- DONE Marla will reissue PO with new pricing -- DONE
				9/29/00	Update from Frank -- Still needs to confirm TLS configuration to determine fiber availability at Jeffco. Provided diagram and pricing for DS3 to Jeffco, however, need pricing for OC3. This pricing has been provided since our meeting. Scot will get T3 PAM pricing for determination of whether to install OC3 of T3. This is complete.
				9/7/00	Update from Frank -- The T-1 CID that you gave me in our search for fiber cable at the JeffCo Airport - 24/HCGF/867003..MS, is delivered to 10800 W 120 Av on copper. According to the circuit detail screen in our database, the ckt is on copper the entire distance from Broomfield C.O. to the cust site. So as of now I only know of 4 strands of fiber existing at the demarc. I'm still searching. I also have some more detail about the recommended routing for the OC-3 CRS. I can present it on the next trip to NCAR. If you have any questions please don't hesitate to call or write. Marla is confirming copper with Teresa Shibao -- done/confirmed it is copper
				8/31/00	Marla, Frank, Ed, Scot, and Jim met and discussed issues. Frank is going to do further investigation on fiber to Jeffco and fiber to Denver from Broomfield CO. Marla agreed to send NPA/NXX number -- done
				8/31/00	Marla, Frank, Ed, Scot, and Jim met and discussed issues. Frank is going to do further investigation on fiber to Jeffco and fiber to Denver from Broomfield CO. Marla agreed to send NPA/NXX number -- done
				8/31/00	Frank to provide with options on providing ATM service on 8/31.
				8/25/00	Frank will discuss options with customer
		Ed/Frank		8/10/00	Qwest to get more information from Bill and/or Frank. Qwest will request Bill attend meeting on 8/25.
		Email from Mary		8/10/00	Waiting for additional routes to be completed between Broomfield Central Office and Denver Main. Fiber Shortage with all carriers. No scheduled date for completion of fiber route. Mary will notify when more info is available.
		Email from Belinda to qwest@ucar.edu		8/9/00	Request for status. Stated that contact has not been made by from Mary since 7/20/00.
		Email from Deneen		8/3/00	Mary says she sent update via email on 7/31/00. Belinda responded to Deneen that email had not been received.
13	PRI Moves		Closed	6/29/01
				6/29/01	Credits received line charges reduced
		Jackie			Don't move, the PRI lines physically. Get credits without mileage effective 11/20/00. Jackie will confirm credits. Ed will confirm this date. -- NCAR will check on this.
14	OC3 FRGP to AT&T (303H870002)		Closed	7/27/01
				6/29/01	DONE - Credit received
				06/01/01	$11,115.26 on May 1, 2001 invoice Judy will verify that
		Jackie		2/7/01	Jackie has submitted the paperwork for the 6 different signatures. She will let us know when the final approvals have been received. The credit is in the amount of $10,802.00.
					Ed will confirm date. 12/29 delivery date.
					Order has been placed. Ed is waiting for electronic PO from Jane Callahan of UCAR to enter order into Qwest system-- DONE Marla will send available and used FRGP circuit summary to Frank and Ed -- DONE Marla will send AT & T contact information to Frank and Ed -- DONE Ed will send estimated install date when available
15	Remove rack in ML PBX room	Kathy	Closed	7/27/01
				6/29/01	Kathy to see if rack can be removed at time TLS is removed Marla suggested Kathy talk to Bill Lewis
				06/01/01	Paperwork completed 6/6/01 More paperwork after that Then they remove the gear
16	TLS Equipment	Kathy	Closed	7/27/01
				6/29/01	In progress no date yet about 3 weeks before removal Kathy to check to see if we can move to another location Kathy to escalate
				06/01/01	Check on status of TLS equipment removal at Mesa Lab and Jeffco
17	CRS Invoicing (303D089645)	Jackie	Closed	9/14/01	Closed - Credit received
				7/27/01	Check 8/11 invoice for credit
				7/13/01	Jackie reviewed the 7/11/01 invoice. Verified monthly rate has been corrected from $216.00/month to $288.00/month. Confirmed that we should only be billed for one set of (8) CBRs because only one path was installed. Monthly rate to be $1962.00 8 CBR - $288.00, OC3 OAL - $954.00, OC3 ATM port - $720 Requested credit on reoccurring charges of $920.24. Waiting for authorizations.
					Waiting for authorization for credit Recurring charges should be $2241.00 Missing one recurring charge on invoice NCAR will pay current charges less late fee for now Jackie is working on correcting
				06/01/01	Credit for one time charges Retroactive to 3/14/01 Verify correct monthly total and get credits Missing one recurring charge Recurring per month should be $2,241.00 Pay amount Jackie sends minus one time
18	Abilene Charges - incorrect cost	Jackie	Closed	9/26/01	Jackie and Belinda spoke with Leslie at Qwest to discuss the Qwest Abilene invoices. The address has been changed to: Colorado State University Attn: Barbara McPherson ACNS Fort Collins, CO 80523-2028 We also discussed the Tax exempt status. Leslie has submitted a ticket (#595-0093) to change the status back to tax-exempt. The ticket will probably not be started for 7 days. It can then take 1-2 billing cycles clear up the back charges Qwest is supposed to contact me when this ticket is cleared up.
				9/14/01	Contract will be moved back to CSU No resolution could be reached.
				7/27/01	Jackie is still working on this one. Pay the usual $1000.00 for now
				6/29/01	Belinda contacted CSU CSU's tax exempt is #98-02381
				6/29/01	Contract is still with CSU Belinda to check with CSU for tax exempt status
				6/27/01	Judy sent email to Jackie CSU Abilene is 526-00-337
				6/12/01	Cost should be $1000.00 /month This is what CSU was charged. We are being charged $1,101.00 ($72 - state and local taxes, $29. - Colorado universal service charge) Jackie has called "Classic Qwest" to see about the charges
19	Qwest Abilene Contract	Kathy	Closed	9/14/01	Contract will be moved back to CSU No resolution could be reached.
				8/14/01	Marla requested status from Kathy
				7/27/01	Al is on Vacation. Kathy to set up conference call with Marla, Al, Kathy, UCAR legal, UCAR contracts and Qwest legal. Will call Marla on Monday - 7/30
				6/29/01	No contract yet - waiting for NCAR Legal
				06/01/01	New Contract Sent 5/31/01
					Kathy sent to legal at Qwest.
20	Sonet Circuit Pricing	Kathy	Closed	8/9/01	Marla sent email to Kathy requesting future pricing
21	Cisco Maintenance Quote	Michael	Open	10/29/01	Michael said that they are going to have to have to pass on Smartnet at this time. He will be working with upper management to pursue more aggressive discounts for future opportunities in light of the significant business potential that we had discussed. We will plan on 12/28 for our next call and I will let you know if this becomes a scheduling issue.
				10/26/01	Marla said she would send a list of equipment to be covered Michael said that Qwest would provide a quote by the end of the day Monday
22	Quote on OC12 from NCAR to FRGP		Closed	10/02/01	*THIS ORDER WILL BE CANCELED FOR NOW
23	Quote on OC12 from FRGP to Abilene		Closed	10/02/01	NCAR CONTRACT is in. Hope to have it out the week of 10/30/01 Awarded to ICG
24	Dark Fiber to Denver		Closed	1/4/02	Bill will give Marla Information as soon as possible. Marla and Bill may set up a meeting to discuss this issue with Peter O'Neil.
				9/14/01	Marla has been in contact with Bill and have received more information on the GeoMax fiber product and we are investigating it.
					Marla will talk to Michael and Bill Kathy will ask Bill to call Marla to set up a conference call Kathy will send Bill's email address and phone number to Marla
25	Quote on OC3 to AT&T for FRGP	Jackie	Closed	1/25/02	Awarded to ICG
				1/25/02	Michael will get quote on OC3 to AT&T for FRGP
26	Quilt Cisco Maintenance Contract	Michael	Closed	1/25/02	Marla will contact later.
		Michael		10/20/02	Marla and Michael will investigate a Quilt Cisco Maintenance buying Contract
27	PRI Invoicing/Credits K303-111-5091-767M		Closed	1/25/02	Credit has been received.
				1/24/02	PRI credit for $121.38 which I show was issued and applied to the 9-13-01 invoice which I attached a copy of.
				1/4/02	I found the last note showed a $121.38 credit was pending which was posted to the Sept 13 invoice which I attached a copy of. I think we are clear on that one.
				10/26/01	Jackie will issue a check
				10/02/01	We received a credit of $55.75 , should have been $121.38. Jackie will check on why there was a difference.
				9/14/01	Waiting for adjustments
				7/27/01	Still expects us to receive $132.64 credit
				6/29/01	Sent to billing office. Jackie is waiting for a response. Still expects us to receive $132.64 credit Judy to fax 5/13 invoice
				06/01/01	$1,813.09 credit received on 5/13/01 invoice Judy will Fax 5/13/01 invoice $1,945.73 was what Jackie thought it would be - $132.64 difference
		Jackie			Judy will fax original incorrect invoice to Jackie. - Done Jackie will check on this. - Done Pending next invoice. One credit received per Belinda on 9/22/00 invoice. $1928.00 credit is still pending.
		Jackie		8/31/00	Kathy continues to work on correcting invoice.
		Meeting at Trios		8/10/00	Belinda has received credit for trunks. Still working on (1) month over billing issue, and trunks going on 5yr contract.
		Email from Deneen		8/3/00	Kathy has been out this week. She is working on this.
					Kathy is working on this
					This issue is for one month service that was billed prior to actual service date.
					RCMACis showing trunks input as 2way instead of inbound only which is producing toll. Need verify credit for toll.
					Trunks billing at month to month but PRI is billing on 5yr contract. Need to have trunks bill on contract and credit back.
		Deneen		8/31/00	Kathy continues to pull all appropriate bills, and is confirming start date and any credits already given.
		Meeting at Trios		8/10/00	Kathy is working on this.
		Belinda - email to Deneen		8/9/00	Kathy has been out this week. She is working on this. Deneen is also working with another Qwest department to fix billing problems.
		Email from Deneen		8/7/00	Sent request for date of invoice for credit.
		Deneen - conference call		7/28/00	Kathy is working on this.
					Kathy will inform Belinda of invoice date for credit of one month's charges.
					Customer hasn't seen the $1,928 credit invoice that was issued. Need to locate credit and provide customer with copy.
28	303-497-2200	Jackie	Closed	1/25/02	Teresa is working with MCI and Holly Bush (Kathy Chamberland left!)
		Jackie		1/4/02	Judy and Kathy Chamberlin are working on this
				9/14/01	Judy will check with Kathy Chamberlain
				7/27/01	303-497-2200 - Jackie to follow up with Debbie on status
				6/29/01	Jackie has sent to Kathy Chamberlain - in progress
				06/01/01	Jackie will check on DEX listing with Debbie
				04/27/01	Past Due balance needs to be identified. -- Done Judy will get more information on dates -- Done
29	Qwest Commodity Service	Jackie	Closed	1/25/02	Work with Belinda on this
		Jackie		1/24/02	I did hear back from the group that handles the request and they advised me that they show the account current, but that no refund was issued because no payments were received after April which is when we credited back to ? I need you to tell me if this rings true. If you show payments were made after the April time frame that you feel should be refunded I will need the check # and amount so I can go back to that group and file a new ticket.
		Jackie		1/4/02	The refund request for $103,800 per the note. I have sent an email to the person that was handling that request. I get back to you with a status as soon as I hear back from everyone.
				1/4/02	Jackie will check on status. Refund could take up to 3 months.
				9/19/01	Ticket #5928024 was opened to issue a refund check. Check with Jackie after 9/19 if check hasn't been received
				9/14/01	Expect More Credits next month
				8/16/01	Credit of $103,800 is for March and April. Other credits are still pending for may and June. Jackie will check on status.
				8/10/01	New invoice received showing $103,800 credit, $46,200 balance due. Belinda requested more info from Jackie
				7/27/01	Should be complete Jackie to check on Wednesday - 8/1
				7/17/01	Belinda provided a copy of the FOC from Becky (CU Denver) to ICG Jackie forwarded the information to Michael Moon Michael says they can now proceed with the disco
				7/13/01	GBM Disconnects requests local loop provider info Jackie is working to find a person to help with this
				7/9/01	GBM Disconnects requested information on our local loop Belinda provided local loop provider info
				06/01/01	Placed the Disconnect order 5/22/01 Requested credits retroactive to 3/31/01 Judy will fax a letter signed by Rosann
				04/27/01	Need to verify shut-down as of 3/31/01
		Ed			Belinda will send copy of bill past due to Jackie -- Done Ed has submitted request, and it as been approved. Trying to get funding to replace with new rack.
30	FRGP Peering with Qwest	Michael	Closed	1/25/02	Bill will update us after investigating this further.
		Michael		10/19/01	Bill is researching the peering issue and will get back to you as quickly as he can
				10/26/01	Michael said that he would investigate options for the FRGP to peer with Qwest
1	TLS Credits 303-D08-0010-805	Jackie	Closed	5/24/02	We got the check!
				5//02	Judy notified Jackie that we have not received the check
				5//02	Judy notified Jackie that we have not received the check
		Jackie		2/15/02	I just received an update that the $5,303 refund is stuck at the manager level for authorization, but we are working on getting it back on track. I will keep you posted
		Jackie		2/15/02	Jackie spoke to the manager over the billing group and she has authorized the refund. The system usually generates a check within 10-12 business days. Jackies will continue to watch it.
		Jackie		2/14/02	As of 2/14/02, the credit has been approved and we should receive a refund in 10-12 days.
		Jackie		2/21/02	Jackie sent update. Request to fund in, pending credit check.
		Jackie		1/24/02	Spoke to a Debra in our billing office and she confirmed that she has issued the request to refund the amount, but QWEST has a new policy in place that does not allow for a refund if a customer owes us money on another account. This slows down the process, because she has to confirm that no monies are owed. I have asked her to give me an idea as to when this will be completed and the check released. As soon as I know you will know.
		Jackie		1/4/02	I spoke to Kathy Lyons today regarding the pending issues that I have been involved with. I wanted to let you know I checked on the #3 TLS refund of $5,303.00. I have a call into the billing rep to find out what has happened to my request.
				1/4/02	Kathy will get status.
				10/02/01	We are expecting a check of $5303. Jackie will submit a request for a refund. Refund could take up to 3 months
				9/14/01	Still waiting for Credit - June late Charges Expect credit of $1452.88 We should pay the difference on the next invoice.
				7/27/01	Jackie is working on getting credits for late payments. Should be finished calculating credits by Tuesday. Will then be submitted.
					Jackie has reviewed final bill. Disconnect date is shown as 5/9/01 Jackie talked to billing rep on credit for monthly service. Difference between contract amount and monthly rate should result in credit of $5303.00 on the next invoice Late charges may not be credited yet. Since they are different each month, the total must be calculated manually.
				6/29/01	Waiting for authorization of credits to check on $7, 000.00 credit received
				06/01/01	Should see credits on next invoice (06/22/01) $5,303.00 + late fees Judy will fax invoices from 10/99
		Deneen/Jackie		3/23/01	Jackie will take care of this at disconnect.
		Meeting at Trios		8/10/00	Mary should be working on this. Deneen will follow up.
		Email from Deneen		8/3/00	Kathy is working on this
					Customer wants credit for the difference between contract and month to month pricing for the period of 10-99 thru 7-00 when tariffs changed.