This document provides a set of troubleshooting steps for users trying to get connected to the various UCAR wireless networks (SSIDs). The goal is to help users resolve common configuration issues, or to identify when problems are due to issues with the network itself and contact the appropriate support personnel.
If the client appears to be connected to a wireless network but things are not working as expected, verify you are connected to the desired network. Many clients will automatically try to connect to another configured network if one fails. Removing unused networks may make it easier to troubleshoot issues connecting to the desired network. Generally there will be one of the UCAR networks which is appropriate for any given device and there is no benefit in having any other UCAR networks configured.
Often operating systems will not re-prompt for any configuration options which are already set. This can cause attempts to connect to fail without giving the user a chance to fix any configuration errors. Deleting the configuration for the wireless network and attempting to connect from scratch may help.
Not re-prompting for the WPA password if the configured one fails to work is common, especially with iOS devices. "Forget"ing the network and attempting to connect again will cause the device to prompt you for the password again. Confirm that you have the week's current password from https://guest.wireless.ucar.edu (that site is visible from a wired connection on an internal UCAR network). If you are unable to connect after providing the password twice (in case of typos) please open a ticket
Verify that you have a certificate and it has not expired. The certificate can be viewed in Windows from Internet Explorer by opening the "Internet Options" dialog and going to the "Content" tab and then clicking the "Certificates" button. In OS X it can be viewed with the "Keychain Access" application. In iOS it can view viewed under "Settings" to "General" and "Profile". The certificate will have an issuer of 'NETS_Wireless_CA' and an expiration date in the future.
If you have a valid certificate try removing the configuration for the network and connecting again following the directions found here. It is worth mentioning that most problems connecting to this network relate to the configuration and not the certificate. If the certificate is valid, deleting it and issuing a new one will probably not fix the problem. If you believe the certificate and configuration are correct and you still cannot connect then open a ticket.
This network has essentially no configuration so it is likely to just work. If you have problems connecting to this network open a ticket.
Please open a CISL Request using this form or if an emergency, contact the NOC at extension x1200. Please provide the following details if possible. Consider the italicized ones to be mandatory.